سياسة الإستبدال و الاسترجاع

Please read the return and exchange policy, procedures, and conditions. The product can be returned within 7 days from the date of receipt, with or without a reason, provided it has not been opened and remains in its original condition with its factory packaging. The value of the product will be deposited after deducting shipping fees into the customer's bank account or benefit from compensation coupons equal to the value of the product so that they can benefit from it in other transactions, or the amount will be transferred to the customer within 5 working days from the date we receive the item. In case of a manufacturing defect in the device or product, it should be sent directly to us for inspection and replacement within a maximum of 7 working days. If there is damage or a defect, we must be notified immediately to start the replacement procedures. If the order is received and we are not notified within 5 days, we disclaim responsibility unless the product is covered by a warranty, in which case it will be repaired within the warranty period from the date of purchase. The return shipping cost will be refunded to the customer, and a new product will be shipped free of charge if a defect is confirmed within 3 days from the date of receipt. If no defect is found upon inspection, the customer bears the return cost. If the product does not reach the customer and a refund is requested, the amount will be deposited into the same account used for the transaction within a maximum of 10 working days from the date of cancellation. If it is found that the returned product violates one of the warranty conditions after receipt, the return will be rejected, and the customer bears all shipping costs. If the product was shipped to the customer via commercial shipping companies such as Aramex, Quick, or others, and the customer requests to cancel the order, the shipping fees will be deducted from the order value, whether shipping was free or paid. How is the product returned or exchanged? The customer contacts our customer service and requests to return the product, explaining the reason for the return. Then, a shipping label will be sent to the customer, and the customer must deliver the product to the shipping company within 7 days of receiving the label. The delivery method will be agreed upon with the customer service team according to each city’s policy and the place of purchase. The label will be canceled if the customer does not deliver the product to the shipping company within this period. Important note: Any return request made after 7 days from the date of receipt will be rejected. The customer must ensure that the product is suitable and matches the category of their vehicle. In case of a return, the shipping fees will be deducted. If the customer cancels the order before handing it over to the shipping company, the full amount will be refunded via the same payment method or bank transfer to their account within 5 working days.